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Accessing Money

  • How can I access my money?
  • How can I get cash off of my Plata Pay™ Visa® payroll debit card?
  • Can I pay bills with my Plata Pay™ Visa® payroll debit card?
  • Can I add cash to my Plata Pay™ Visa® payroll debit card?
  • Does Plata Pay™ offer payday loans?
  • Can I use my Plata Pay™ Visa® payroll debit card to receive a payday loan or pay off a payday loan?
  • What are the ATM limits?
  • Why is my card frozen/not working?
  • How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?

Buying Things

  • Is there a fee for making purchases with my Plata Pay™ Visa® payroll debit card?
  • Can I use my Plata Pay™ Visa® payroll debit card online?
  • If my card says “Employer’s Name,” what do I use as my name when I check out?
  • What should I use as my billing address when I purchase something online?
  • What should I do if my card is declined?
  • Can I reserve a hotel or rental car?
  • Why doesn’t my account balance change after I buy something?

Employer FAQs

  • When the employee receives their card what do I need to do?
  • When the employees receives their card do they need to do anything?
  • Does the employee need to create an account on the Plata Pay™ app?
  • If the employee tells us they lost their card what do we do for them?
  • If the employee gets a replacement card do they need to do anything?
  • What is the difference between the PRN number and the number on the face of the card?
  • When an employee leaves our company can they still use the card?
  • What if there is an accounting, transaction or balance error? Who does the employee call?
  • If a branch manager has a question regarding the card who should they call?
  • If an employee has a question regarding their Plata payroll card or app who should they call?
  • If I can send the 12-digit Payment Reference Number (PRN) to corporate payroll why can’t I just send the 16-digit credit card number from the face of the card?
  • If an employee asks where they can get cash for no fee what do I tell them?
  • Should an employee who has lost their card reorder a new card through Visa®?
  • What should an employee do who has not received or can no longer find their log-in credentials for the Plata Pay™ app?
  • When should a user expect to receive their login credentials for the Plata Pay™ app?
  • What spending or usage limits are imposed on the Plata Pay™ card?

New Cardholder FAQ

  • What is the Plata Pay™ Visa® payroll debit card?
  • What is direct deposit?
  • Why is my card not working?
  • Does the Plata Pay™ Visa® payroll debit card belong to my employer?
  • Can I get a card with my name on it?
  • Why doesn’t my Plata Pay™ Visa® payroll debit card work at the gas pump?
  • What is CIP?
  • Will I be charged a fee for calling Plata Pay™?
  • What should I do if I lose my card?
  • How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?

Refunds and Deposits

  • How long does it take for a refund to appear on my account?
  • When is my paycheck available on my Plata Pay™ Visa® payroll debit card?
  • Does Plata Pay™ offer early paydays?
  • Can I get a voided check in order to receive direct deposit at my new job?

Tech Stuff

  • How do I reset my PIN?
  • Why can’t I create an account on the website?
  • Why can’t I create an account on the app?
  • Why doesn’t my login for the website work for the app?
  • How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?

Tracking Your Money & Fees

  • How do I know when I was charged a fee?
  • How much does it cost to use an ATM?
  • Can I get my paper pay stub?

Transferring Money

  • Can I transfer money to someone else?
  • Can I send a check with my paycard?
  • Can I transfer money to a bank account?

Unauthorized Card Use

  • What should I do if I see a purchase on my account that I didn’t make?
  • What should I do if I lose my card?
  • What should I do if I lose my card when my employer’s office is closed?
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  • New Cardholder FAQ
  • What is direct deposit?

What is direct deposit?

The Plata Pay™ Visa® payroll debit card receives your compensation via direct deposit from your employer. A direct deposit is an electronic transaction where your employer’s bank deposits funds onto your card that are instantly available to use. 

The Plata Pay™ Visa® payroll debit card can be used for additional direct deposit functions, such as a tax refund, payroll from another employer, stimulus checks, or governmental aid. The card has a routing number and comes with a unique account number (this number differs from the 16-digit card number*), which can be used any time a direct deposit configuration is required.

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Updated on March 10, 2022
What is the Plata Pay™ Visa® payroll debit card?Why is my card not working?

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Customer Support

  • Contact Us
  • Mon-Fri: 8am-6pm (CST)
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© 2022 Plata Pay™. All rights reserved

The Plata Pay™ Visa® payroll card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult the Terms & Conditions and the Fee Schedule. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (866) 823-5957. Please see back of Card for issuing bank.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google LLC.

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