Unauthorized Card Use
What should I do if I see a purchase on my account that I didn’t make?
Last Updated: March 10, 2022Immediately call Visa® customer support at 1-833-635-6301 and report the purchase in question. You may want to ask the Visa® customer support agent to cancel your card. There is no need to have Visa® mail you a new card, just visit your HR or payroll department and get a replacement card. If you are a...
What should I do if I lose my card?
Last Updated: March 16, 2022In the event of a card being lost contact Visa® customer support at 1-833-635-6301 as soon as you realize your card is missing and report your card as lost. Visa® will cancel your card. There is no need to have Visa® mail you a new card, just visit your HR or payroll department and get...
What should I do if I lose my card when my employer’s office is closed?
Last Updated: March 9, 2022When needing a replacement card but your employer’s office is not open we recommend defunding your Plata Pay™ card via the mobile app. This will set the card balance to $0.00 while maintaining your money in a separate account. This step will also prevent any unauthorized purchases from occurring. For instructions on how to make...