Tech Stuff
How do I reset my PIN?
Last Updated: February 24, 2022If you want to reset your PIN, or your PIN is locked. Please contact customer service to at 1-833-635-6301 and follow the voice activated prompts. Be prepared to verify your identity and provide your card number.
Why can’t I create an account on the website?
Last Updated: March 10, 2022Plata Pay™ accounts cannot be created by individuals. A Plata Pay™ account is only created by an employer when a Plata Pay™ card is assigned to an employee. The employee is then provided with sign-in instructions. Plata Pay™ acts as a web app, meaning the same user interface is available via a desktop device as...
Why can’t I create an account on the app?
Last Updated: March 10, 2022Plata Pay™ accounts cannot be created by individuals. A Plata Pay™ account is only created by an employer when a Plata Pay™ card is assigned to an employee. The employee is then provided with sign in instructions. Plata Pay™ acts as a web app, meaning the same user interface is available via a desktop device...
Why doesn’t my login for the website work for the app?
Last Updated: March 10, 2022The sign-in credentials to view your account on the Plata Pay™ website are the same as the sign-in credentials to view your account on the Plata Pay™ mobile app. If one is not working correctly then neither will be working correctly. If you are experiencing trouble signing into your account please contact Plata Pay™ customer...
How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?
Last Updated: March 16, 2022You will set your PIN number when you call in to activate your Plata Pay™ Visa® Payroll Debit Card. Call the phone number that was included with the card and follow the prompts.