New Cardholder FAQ
What is the Plata Pay™ Visa® payroll debit card?
Last Updated: March 10, 2022It is a debit card loaded with an employee’s wages for each pay period. The card is a plastic card with a unique 16-digit card number. The card also displays the brand, such as Visa, Mastercard or Discover. Payroll cards are most often used to disburse payroll to employees who do not have an individual...
What is direct deposit?
Last Updated: March 10, 2022The Plata Pay™ Visa® payroll debit card receives your compensation via direct deposit from your employer. A direct deposit is an electronic transaction where your employer’s bank deposits funds onto your card that are instantly available to use. The Plata Pay™ Visa® payroll debit card can be used for additional direct deposit functions, such as...
Why is my card not working?
Last Updated: March 10, 2022The card may not be working for several reasons. The card may not have been activated properly when received. Please call and activate the card upon arrival, as well as setting a PIN. The card may not be funded. Until payroll is issued to the Plata Pay™ Visa® payroll debit card there will be a...
Does the Plata Pay™ Visa® payroll debit card belong to my employer?
Last Updated: March 10, 2022No, the card belongs to the employee (regardless of whether the employee or employer’s name is embossed on the card). Each card is assigned to a specific employee and includes a unique account number. The Plata Pay™ Visa® payroll debit card can be taken to other employers or used for other direct deposit functions, such...
Can I get a card with my name on it?
Last Updated: March 10, 2022No, Plata Pay™ Visa® payroll debit cards come as an instant issue card with just the employer’s company name embossed on it.
Why doesn’t my Plata Pay™ Visa® payroll debit card work at the gas pump?
Last Updated: March 10, 2022The balance on your Plata Pay™ Visa® payroll debit card may not be enough to cover the authorization for pay-at-the-pump transactions, where a balance of at least $75.00 is necessary. If your card has a lower than $100.00 balance it is recommended to pre-pay for a specific amount of gas with the station’s cashier.
What is CIP?
Last Updated: March 10, 2022CIP stands for Customer Identification Program. In addition to the identity verification performed by your employer, Plata Pay™ reserves the right to further verify every cardholder’s identity to comply with federal regulations. A third-party identity verification service may be used where the following employee information will be verified; full name, date of birth, SSN and...
Will I be charged a fee for calling Plata Pay™?
Last Updated: March 10, 2022No, calls to Plata Pay™ customer support, 1-866-823-5957, or to Visa customer support for Plata Pay™, 1-833-635-6301, are free to the cardholder.
What should I do if I lose my card?
Last Updated: March 16, 2022In the event of a card being lost contact Visa® customer support at 1-833-635-6301 as soon as you realize your card is missing and report your card as lost. Visa® will cancel your card. There is no need to have Visa® mail you a new card, just visit your HR or payroll department and get...
How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?
Last Updated: March 16, 2022You will set your PIN number when you call in to activate your Plata Pay™ Visa® Payroll Debit Card. Call the phone number that was included with the card and follow the prompts.