Buying Things
Is there a fee for making purchases with my Plata Pay™ Visa® payroll debit card?
Last Updated: March 10, 2022No, Plata Pay™ does not apply fees for making purchases at a retailer or online.
Can I use my Plata Pay™ Visa® payroll debit card online?
Last Updated: March 10, 2022Yes! You can use the 16-digit number on the face of your card to make online purchases. You may also be asked for the CVV number on the back of the card and for the card’s expiration date. You may use the card online for anything from shopping to ordering food.
If my card says “Employer’s Name,” what do I use as my name when I check out?
Last Updated: February 28, 2022Once your card was issued to you it was registered under your name, even if your card has the name of your employer on it. You must use the exact name that you gave to your employer when hired when you check out online. Please check with your employer to verify the full legal name...
What should I use as my billing address when I purchase something online?
Last Updated: March 10, 2022You must use the address that was given when you were hired by your employer unless you have updated your address with your employer and Plata Pay™. When your card was registered under your name it was also associated with the address on file. If you need to update your address or any other information,...
What should I do if my card is declined?
Last Updated: March 10, 2022Most declines occur due to the card having insufficient funds to cover the purchase that is being attempted. Please use the Plata Pay™ mobile app before and after making a purchase to see your up-to-date balance. If you have sufficient funds but your pay card is still being declined it could stem from one of...
Can I reserve a hotel or rental car?
Last Updated: February 24, 2022Yes, however, your card must have a sufficient balance to cover any pre-authorizations the hotel or rental car company may require. Hotel and rental car companies each process payments differently for instance, a hotel may put a hold on your card for the entire amount of your stay. Please ask the hotel or rental car...
Why doesn’t my account balance change after I buy something?
Last Updated: March 10, 2022If your balance does not immediately change after making a transaction, and if you do not see a purchase appear in your transaction history, please sign out and sign back into the Plata Pay™ mobile app. The Plata Pay™ mobile app will update your balance within seconds of making a purchase. For instance, when paying...