Accessing Money
How can I access my money?
Last Updated: March 10, 2022Your money is on your Plata Pay™ Visa® payroll debit card and can be used wherever Visa® is accepted. Your card is as good as cash and there is never a fee to use your card for making a purchase. Further access to physical cash can be done by using your card at an ATM....
How can I get cash off of my Plata Pay™ Visa® payroll debit card?
Last Updated: March 10, 2022Access to physical cash can be done by using your card at an ATM. Allpoint ATMs are surcharge-free for Plata Pay™ cardholders. Non-Allpoint ATMs fees are $3.00 per withdrawal plus the out-of-network fees charged by that ATM provider. Cash can also be obtained for no charge by selecting the “cash back” option when making a...
Can I pay bills with my Plata Pay™ Visa® payroll debit card?
Last Updated: March 10, 2022Yes. Two options for paying bills exist. The first is to utilize the bill pay function on the Plata Pay™ mobile app. Plata Pay™ is linked to thousands of merchant bill pay options. The second option is to go directly to the merchant’s website and use your card number to pay online.
Can I add cash to my Plata Pay™ Visa® payroll debit card?
Last Updated: March 10, 2022No, Plata Pay™ cards do not allow for cash uploads. However, if you would like to upgrade the services on your card to allow for cash uploads from Visa® ReadyLink locations please contact our customer service department at 1-866-823-5957. To qualify for this card upgrade you will be subject to further identity verification procedures.
Does Plata Pay™ offer payday loans?
Last Updated: March 10, 2022No, not at this time. However, please check back periodically as Plata Pay™ is always adding new features and services to our payroll debit card and mobile app.
Can I use my Plata Pay™ Visa® payroll debit card to receive a payday loan or pay off a payday loan?
Last Updated: March 10, 2022Yes, your Plata Pay™ card gives you the same functionality as having a direct deposit bank account. Just provide the bank routing number and the 12-digit account number that came on the instructional sheet your card was attached to. These two items will allow you to receive direct deposit payments directly to your card. If...
What are the ATM limits?
Last Updated: March 10, 2022Current Plata Pay™ ATM limits are as follows as of January 15, 2022. Single maximum withdrawal – $500, plus fees charged by ATM if applicable. Maximum daily withdrawal – $2,000, plus fees charged byATM, if applicable (up to four withdrawals of $500 within 24-hour period). Maximum monthly withdrawal – $10,000, Plus fees charged by ATM,...
Why is my card frozen/not working?
Last Updated: March 10, 2022The card may not be working for several reasons. The card may not have been activated properly when received. Please call and activate the card upon arrival, as well as setting a PIN. The card may not be funded. Until payroll is issued to the Plata Pay™ Visa® payroll debit card there will be a...
How do I initially set my PIN number when I receive my Plata Pay™ Visa® Payroll Debit Card?
Last Updated: March 16, 2022You will set your PIN number when you call in to activate your Plata Pay™ Visa® Payroll Debit Card. Call the phone number that was included with the card and follow the prompts.